Technical Support

Having technical issues? We're here to help you get back to learning quickly.

Live Chat

Get instant help from our support team

24/7 Available
Response time: < 2 minutes

Email Support

Send detailed technical issues via email

24/7 Available
Response time: < 4 hours

Phone Support

Speak directly with technical experts

9 AM - 9 PM IST
Response time: Immediate

Common Technical Issues

Video Playback Issues

Videos not loading, buffering, or poor quality

Quick Solutions:

  • Check your internet connection speed
  • Clear browser cache and cookies
  • Try a different browser (Chrome, Firefox, Safari)
  • Disable browser extensions temporarily
  • Update your browser to the latest version

Login Problems

Can't access your account or forgot password

Quick Solutions:

  • Use the 'Forgot Password' link on login page
  • Check if Caps Lock is enabled
  • Clear browser cookies for our site
  • Try logging in from an incognito/private window
  • Contact support if account is locked

Internet Connection

Slow loading or connection timeouts

Quick Solutions:

  • Test your internet speed (minimum 5 Mbps recommended)
  • Restart your router/modem
  • Connect via ethernet cable if possible
  • Close other bandwidth-heavy applications
  • Try connecting from a different network

Audio Issues

No sound or poor audio quality

Quick Solutions:

  • Check if your device volume is turned up
  • Ensure the video player volume is not muted
  • Test audio with other applications
  • Update your audio drivers
  • Try using headphones or external speakers

Download Problems

Can't download course materials or certificates

Quick Solutions:

  • Check if downloads are blocked by your browser
  • Disable popup blockers temporarily
  • Try right-clicking and 'Save As'
  • Clear browser downloads folder if full
  • Contact support for manual file delivery

Platform Performance

Slow loading pages or unresponsive interface

Quick Solutions:

  • Refresh the page (Ctrl+F5 or Cmd+Shift+R)
  • Clear browser cache and cookies
  • Close unnecessary browser tabs
  • Restart your browser completely
  • Check if your device meets minimum requirements

System Requirements

Minimum Requirements

  • Windows 10 / macOS 10.14 / Ubuntu 18.04
  • 4GB RAM
  • Intel Core i3 or equivalent
  • 5 Mbps internet connection
  • Chrome 90+ / Firefox 88+ / Safari 14+

Recommended Requirements

  • Windows 11 / macOS 12+ / Ubuntu 20.04+
  • 8GB RAM or higher
  • Intel Core i5 or equivalent
  • 25 Mbps internet connection
  • Latest browser versions

Need Immediate Help?

If you're experiencing critical issues that prevent you from accessing your courses, contact our emergency support line.

Emergency: +91 98765 43210[email protected]